FAQs
Cloud computing can be confusing and many of our competitors do not make understanding it any easier. At Accord, we have set out to simplify what others have made complex. For that reason we will always be open and honest with you about our services and prices.
This FAQs page is constantly updated with those questions we are asked most often. If the answer to your question is not here then please contact us and we will be happy to help.
Q. Do I need any specific equipment locally?
A. All you need to get started is a PC or Mac with a connection to the internet via a local area network or a normal broadband internet connection.
Q. How quickly can we get up and running with the system?
A. Very quickly. Once you have completed our simple sign-up process you will have full access to your systems within 48 hours.
Q. What happens when Sage update or makes changes to their software?
A. We take care of all upgrades and security patches for you and its fully included in your subscription price. We ensure you will always be on the latest release of Sage 300 ERP (formerly Sage ERP Accpac), Sage 200 and Sage CRM. We keep you informed at every stage and offer more training if you require it.
Q. Where does the system training take place?
A. It can be online, in classroom format at our offices or at your own offices.
Q. Is the system slower as it is online?
A. No. If anything it is quicker as we have immensely fast state-of-the-art servers to run the application on.
Q. What backup services do you have and how frequent are they?
A. We backup every 20mins and they are securely stored off site at our secondary data centre.
Q. What happens if I need to restore my system?
A. You contact our support team who will restorethe system for you. This service is free of charge in the case of a mission critical event.
Q. Can I switch to on-premise at any time?
A. Yes.
Q. If I switch to on-premise will my rentals be counted in the price to switch?
A. We will give up to 60% of subscriptions paid to offset against the full purchase of the software. This way the investment you make in online is safe and secure. You can even move from on premise to online and we will give you a transfer credit equivalent to 20% of your original purchase price, even if you had originally bought the software from another Sage Business Partner!
Q. How do we make the rental/subscription payments?
A. These are made by Direct Debit. Please contact accordonline.co.uk on 01732 868765 if you wish to discuss any other method of payment.
Q. What happens if I need to add an extra user after I have gone live with the system?
A. Contact accordonline.co.uk on 01732 868765 and we will be able to quickly and easily add a new user to your account.
Q. Is there a minimum term during which I cannot cancel?
A. Yes. You sign up to a fixed term at the start of either 12, 24 or 36 months. The longer you commit to the cheaper the subscriptions are.
Q. How do I cancel?
A. Simply confirm your cancellation in writing (by email is fine) giving us at least one month’s notice
Q. What if the system goes down?
A. Simply contact us and we will investigate the cause immediately if we do not already know. We will notify you of the action we are taking to remedy this and how long it will take. The likelihood is that this would be quicker than if this happened at your own site on your existing network as our engineers are on call 24/7.