Managed Services

Accord Online is a fully inclusive managed service with no hidden charges and covers everything needed to run a robust, reliable and recoverable system. We understand that technology failure puts you at risk of being unable to deliver to your customers and can even result in loss of business. Our team of experienced technical support staff will ensure your Sage 300 (formerly Sage ERP Accpac), Sage 200 and Sage CRM system is kept running fault free.

We are so confident of our ability to delivery against this promise that we offer a 99.5% uptime guarantee. You can connect into our systems from either a Windows or Apple Mac computer. There is no software installed on your computer – all you need is an internet connection. Our modern and scalable infrastructure is based on industry standard operating systems and databases; the managed services prices also include the licenses for:

  • MS SQL 2008 Standard Edition
  • Windows 2008 Operating System
  • MS Excel

In addition your data is backed up every night and copied to a secure secondary site away from our primary data centre ready to be restored in the event of a disaster situation. There are many benefits of our state of the art data centre, including:

  • Eradication of downtime due to infrastructure failure
  • Improved security of critical business data
  • Greater business resilience in the event of a disaster
  • Confidence that routine maintenance tasks are carried out timely
  • Back-ups are carried out to schedule and are securely stored off-site
  • Rapid recovery to normal running in the event of a disaster scenario
  • 24 / 7 monitoring of systems

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