Support

Accord Online understands that technology failure puts you at risk of being unable to deliver to your customers and can even result in loss of business. Trying to fix things yourself is stressful and time consuming whereas our consultants will solve the problem quickly and efficiently. Silver level support is fully included in your monthly subscription at no extra cost.

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We will provide:

• Unlimited e-mail and Phone based help desk support for everyone in your business
• Monday – Friday; 09:00 – 17:00GMT (excluding UK Public Holidays)
• Remote desktop support
• Service Level Agreement

We always ensure:

• Our consultants act professionally
• We respond to your requests for help rapidly
• Deploy and assign consultants with the right expertise for your problem

Our Sage 300 ERP (formerly Sage ERP Accpac), Sage 200 and Sage CRM support benefits include:

• Every business is unique so in addition to our standard silver level support we can offer tailor-made options to suit your support requirements.
• Leaving your support to us allows for greater flexibility; we scale our support team to deal with demand at no extra cost to you.
• Remote desktop streaming. This enables quick resolution of day-to-day problems.
• Rapid response times. Our consultants are all experienced, polite and helpful, and understand that enabling you to get on with your business is the highest priority.
• Each subscription includes a Service Level Agreement that outlines the roles and responsibilities of both parties, clearly setting out what is and is not included.